just send an e-mail before the order is booked for shipment. Always check the notification of receipt of the order and verify that everything is correct. Otherwise, reply to the order notification e-mail, indicating the data you want to correct.

If you have chosen this option without specifying any other information, the payment will be collected in cash upon delivery. Failure to collect an order, due to the perishable nature of the goods, will be an economic damage, for this reason we will reserve the right to request full compensation for the order according to the articles of law in force. If you wish to pay by bank transfer, you will need to specify it in a note or by contacting us. After receiving the payment, the goods will be immediately prepared for shipment.

No problem. Contact us before receiving shipping confirmation and your order will be canceled. In the event that the goods have been shipped, it is not possible to do so. According to article 59 of the law that protects the consumer, it is not possible to return goods subject to perishable conditions as in our case. The return of goods is therefore not accepted for obvious health reasons.

Of course. Once your order has been received by phone or whatsApp, we will send you the total amount to pay including shipping costs and payment instructions, all in writing.

Yes. We are at your disposal and we are happy, whenever possible, to satisfy your wishes.

Prices are clearly indicated on the page dedicated to each individual product, often you have to choose the format of the product to check the cost if there are more options. In any case, we work every day to improve the reading of all the information you find on the site, we appreciate all your reports when an error or an anomaly is noticed.

is a great idea. Contact us to receive the shopping voucher in digital form. You can also include a letter or a greeting card.

If it is extremely damaged, refuse the goods by declaring the reason to the courier. This will allow us to initiate a complaint procedure and, once completed, to refund the purchase. If, on the other hand, there are damaged goods inside, immediately send us a detailed photographic report, also in this case we will open a complaint procedure and you will be refunded, or if you prefer you will receive the goods in exchange.

in Sardinia 24/48 hours from shipment in Italy 3/4 working days from shipment in europe 5/7 working days from shipment We prefer to ship on Monday and Tuesday to ensure shorter delivery times and greater safety in the maintenance of perishable goods. In this period of global pandemic, in any case, no courier guarantees delivery times anymore, even if at present we have no particular difficulties.

According to the season and the goods purchased, "Bontà della Sardegna" reserves the right to choose the most suitable packaging. Almost all of the products are vacuum-packed or packaged in ATM To keep the products at a suitable temperature we can choose between polystyrene boxes, isothermal bubble wrap and a suitable quantity of refrigerating elements. In the choice of products we are very attentive to environmental sustainability, which is why we prefer to use packaging that respects the environment. In some cases we also use cardboard boxes already used for other shipments. Recycling is good for the whole food chain and for the planet earth that we will bequeath to future generations.