Question 1

How can I correct an incorrect address?

Accepted Answer

just send an e-mail before the order is booked for shipment. Always check the notification of receipt of the order and verify that everything is correct. Otherwise, reply to the order notification e-mail, indicating the data you want to correct.

Question 2

I have chosen offline payment, what should I do?"

Accepted Answer

If you have chosen this option without indicating other information, you will receive instructions to pay by bank transfer, before the order is shipped.

Question 3

I have changed my mind and want to cancel an order.

Accepted Answer

No problem.
Contact us before receiving shipping confirmation and your order will be cancelled.
In case the goods have been shipped, it is not possible to do so.
According to Article 59 of the Consumer Protection Act, it is not possible to return perishable goods as in our case.
Therefore, the return of goods is not accepted for obvious health reasons.

Question 4

Can I order by phone?

Accepted Answer

Certainly.
Contact us at +39 3934511184

Question 5

Can I request a product that is not available in the store?

Accepted Answer

Yes.
We are at your disposal and we are happy, when possible, to satisfy your wishes, for us it could be an opportunity to explore something new.

Question 6

Where are the weights and prices of the products indicated?

Accepted Answer

Prices are clearly indicated on the page dedicated to each individual product, often you have to choose the format of the product to check its cost in case there are multiple options.
In any case, we work every day to improve the reading of all the indications that you find on the site, we appreciate every report of yours when an error or an anomaly is noticed.

Question 7

Can I give a voucher or Gift Card as a gift?

Accepted Answer

Sure, that's a great idea.
Go to the GIFT IDEAS section or click on the following link
https://www.bontadellasardegna.com/gift-card-buono-regalo

Question 8

If i receive a damaged package what should i do?

Accepted Answer

If it is obviously damaged, refuse the goods and explain the reason to the courier.
This will allow us to start a complaint procedure and once concluded, refund your purchase.
If there are damaged goods inside, send us a detailed photographic report immediately , also in this case we will open a complaint procedure and you will be refunded, or if you prefer you will receive the goods in exchange.

Question 9

What are the delivery times?

Accepted Answer

in Sardinia 24/48 hours from the shipping date
in Italy 3/4 working days from the shipping date
in Europe 5/7 working days from the shipping date
 
We prefer to ship on Mondays and Tuesdays to ensure shorter delivery times and greater safety in maintaining perishable goods.
We use external expert couriers and we do not have complete control over their activities.

Question 10

What type of packaging should I expect to receive?

Accepted Answer

Based on the season and the goods purchased, "Bontà della Sardegna" reserves the right to choose the most suitable packaging.
Almost all products are vacuum-packed or packaged in ATM
To keep the products at a suitable temperature we can choose between polystyrene boxes, isothermal bubble wrap and an appropriate quantity of refrigeration elements.
When choosing products we pay a lot of attention to environmental sustainability, for this reason we prefer to favour the use of packaging that respects the environment.
The transition from the refrigerated warehouse to our insulated boxes avoids thermal shock, a crucial element for the preservation of the product.

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